Zepto Company: Revolutionizing Grocery Delivery in India
Things are moving fast, and convenience is more important than ever. Zepto is an Indian startup that promises 10-minute grocery delivery, changing how people shop for groceries. With just a few taps on a phone, customers can get fresh groceries, daily essentials, and health products delivered right to their door, eliminating the need to visit the store.
Zepto is more than just a delivery app. It is a leader in quick commerce, competing with Dunzo, Blinkit, BigBasket, and Swiggy Instamart. By prioritizing customers, using advanced technology, and optimizing logistics, Zepto has quickly become a well-known brand across India.
What is Zepto?
Zepto is a Mumbai-based startup that delivers groceries at lightning speed. Customers can receive orders in under 10 minutes through Zepto’s network of dark stores and micro-warehouses. Founded in 2021, Zepto offers over 25,000 products, including fresh fruits and vegetables, packaged foods, health products, and daily essentials.
The startup also offers Zepto Café, serving freshly made food and beverages from select dark stores. This initiative expands Zepto’s quick commerce offerings and gives customers more choices.
Zepto Founders and CEO
Zepto was founded by Aadit Palicha (CEO) and Kaivalya Vohra (CTO).
- Aadit Palicha started his first business, GoPool, at age 17. He later founded KiranaKart and then Zepto.
- Kaivalya Vohra previously led KiranaKart and partnered with Aadit to create Zepto, aiming to transform quick grocery shopping in India.
Both Stanford dropouts, they turned a simple idea during the COVID-19 pandemic into a nationwide grocery delivery revolution.
How Zepto Delivery Works
Zepto’s core strength is speed and efficiency. Orders are fulfilled from nearby dark stores, reducing delivery time to under 10 minutes. The company uses location intelligence, geographic data, and predictive analytics to ensure timely delivery.
Zepto operates in major Indian cities including Mumbai, Delhi, Gurugram, Noida, Hyderabad, Chennai, Pune, Kolkata, and Bangalore. Families and busy professionals love Zepto for its unique delivery system and reliability.
Zepto Customer Care
Customer satisfaction is a top priority at Zepto. Their dedicated Zepto customer care team helps with:
- Delivery or product issues
- Refunds and replacements
- Queries via app support, chat, or helpline
This focus on customer service has improved customer retention and loyalty across multiple cities.
Zepto Café Expanding Beyond Groceries
With Zepto Café, the company now delivers not only groceries but also freshly made food and beverages. Zepto Café is active in select dark stores and is expanding rapidly. By FY26, Zepto plans to open over 100 new outlets monthly with a revenue target of INR 1,000 crore.
Zepto Company Growth and Operations
Since its launch, Zepto has seen rapid growth:
- Operating 300 to 400 dark stores, with 50–60% profitable
- Employing over 1,000 staff members
- Delivering over 25,000 products efficiently
- Expanding into Bangalore and other major cities
Zepto’s use of data and technology ensures smooth operations and positions the company as a leader in India’s grocery delivery sector.
Challenges Zepto Faces
While Zepto has grown quickly, it faces challenges such as operational issues during expansion and worker complaints in some regions. Despite these hurdles, Zepto continues to innovate and scale efficiently, maintaining customer trust and service quality.
Zepto Success Story
Zepto’s journey is a story of vision, innovation, and execution. From two Stanford dropouts identifying a market gap during COVID-19, Zepto grew into India’s first unicorn startup in 2023. With a valuation exceeding $5 billion, 10-minute Zepto delivery, and services like Zepto Café, Zepto is transforming grocery shopping in India by making speed, convenience, and reliability its core values.
FAQs About Zepto
What is Zepto?
A: Zepto is a quick commerce startup in Mumbai offering 10-minute grocery delivery.
Who are Zepto founders?
A: Zepto was founded by Aadit Palicha (CEO) and Kaivalya Vohra (CTO).
How does Zepto delivery work?
A: Zepto uses dark stores and micro-warehouses to fulfill orders in under 10 minutes.
Where is Zepto available?
A: Zepto operates in major cities including Bangalore, Mumbai, Delhi, Gurugram, Hyderabad, Chennai, Pune, and Kolkata.
What is Zepto Café?
A: Zepto Café is a food and beverage service within select dark stores, expanding rapidly across cities.
Does Zepto provide customer support?
A: Yes, Zepto has a dedicated customer care team to help with deliveries, refunds, replacements, and queries.
Who is the Zepto CEO?
A: Aadit Palicha is the CEO driving Zepto’s growth and operations.
